Privacy Policy

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Konkan Doodh Dairy Private Limited takes the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our stores, website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

DEFINITIONS
In this Privacy Notice, the following definitions are used:

Cookies
a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data
includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application. Data Protection Laws any applicable law for the time being in force relating to the processing of Data. Partners select third parties with whom we have contracts for the businesses described in this Privacy Notice.

WHAT DATA DO WE COLLECT ABOUT YOU
Konkan collects Data for various purposes set out in this Privacy Notice.

This Data includes, without limitation, the following categories Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.

Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.

Your reviews, feedback and opinions about our products, programmes and services.

Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.

HOW WE COLLECT DATA
We collect Data in the following ways:

Information You Give Us:We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.

Automatic Information We Collect:We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.

E-mail Communications:To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.

Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website, to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

DATA SHARED BY YOU
collect your Data in several ways from your use of our stores, website or mobile application.

For instance:

when you register with us to receive our products and/or services;

when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;

when you complete surveys conducted by or for us;

when you elect to receive any communications (including promotional offers) from us;

from the information gathered by your visit to our stores, website or mobile application;

DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. IRCPL uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our website or mobile application.

We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

OUR USE OF DATA
Any or all the above Data may be required by us from time to time to provide information relating to Konkan and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

carry out our obligations arising from any contract entered into between you and us;

provide products and/or services and communicate with you about products and/or services offered by us;

provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;

operate, evaluate and improve our business, website and mobile application;

generate aggregated data to prepare insights to enable us to understand customer behavior, patterns and trends with a view to learning more about your preferences or other characteristics;

provide privileges and benefits to you, marketing and promotional campaigns based on your profile;

in connection with loyalty programs owned and operated by us or by other Konkan Group Entity.

communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;

enforce the terms of use of our website and mobile application;

protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and

serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

Our website and mobile application do not offer products or services for use by minors.

SHARING OF DATA
We may share your Data with for Partners We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such a service, customer information related to those transactions may be shared with such a Partner.

Below, you will find additional privacy information that you may find important. Data Protection Laws, depending on your country, may include the following rights in relation to your Data

Right to Confirmation and Access - the right to confirm our methods of processing and request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. Right to Correction - the right to have your Data rectified if it is inaccurate or incomplete. Right to be Forgotten - the right to request that we delete or remove your Data from our systems. Right to Restrict / Object to Our Use of your Data - the right to limit the way in which we can use it. Right to Data Portability - the right to request that we move, copy or transfer your Data. Right to Withdraw Consent – the right to withdraw your consent provided earlier. Right to File Complaints – the right to raise complaints to a regulatory authority. For information about managing your Data and promotional communications, please e-mail us at info@konkanmilk.com It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it

WHERE WE STORE DATA
Data collected under this Privacy Notice is hosted on servers located in India.

PROCESSING YOUR DATA
We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

HOW TO CONTACT US
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by emailing us at info@konkanmilk.com.