FAQ's

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Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:

Email: info@konkanmilk.com Call: 1800-210-9333 Chat with us in-app under customer service /Need Help section from 9 am & 5 pm on all days including Sunday to get our immediate help If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at info@konkanmilk.com.

How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?
No. Registration on konkangroup.com is absolutely free.

Do I have to necessarily register to shop on Konkan Milk?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Konkan account.

Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Konkan account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.

Can I have multiple accounts with the same mobile number and email id?
Each email address and phone number can be associated with one Konkan account only.

Can I have multiple accounts for members in my family with different mobile numbers and email addresses but the same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities.

Payment

What are the modes of payment?
You can pay for your order on konkangroup.com using the following modes of payment: a. Cash on delivery (COD) b. Credit and debit cards (VISA / Mastercard / Rupay). Paytm food wallet will be accepted only for food items. If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now. If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery. To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred.

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulations.

Is it safe to use my credit/ debit card on Konkan Milk App?
Yes it is absolutely safe to use your card on konkangroup.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.

What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Konkanmilk account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back to your card.

Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select the delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

Delivery Related When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select the delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How are the fruits and vegetables packaged?
Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine the final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less. How will the delivery be done? We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address. How much are the delivery charges for an order on Konkan Milk?
For any order value below INR 250, a delivery fee of INR 50 will be applied. For any order value between INR 251 and INR 600, a delivery fee of INR 30 will be applied. All orders above INR 600 will not incur any delivery charge.


Do you deliver in my area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order value required for delivery?
There is no minimum order value needed for delivery.

Do you do same day delivery?
We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in Bangalore,Hyderabad,Delhi-NCR,Mumbai, Pune & Chennai.

Customer Related How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at 1800-210-9333 or via email at cinfo@konkanmilk.com

What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 6 am to 10 pm.

How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Konkan. Do write to us at info@konkanmilk.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Will Konkan ask for sensitive information such as bank account details, PIN number, card number?
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Konkan. If you get any email, call or message from anyone claiming to be from Konkan asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

Returns & Refund Policy (Updated)

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills..

Return Policy - Time Limits:

1. Perishable goods: Within 48 hours from the delivery date.

2. Other goods : Within 7 days from the delivery date.